Last updated: April 11, 2026
These Terms and Conditions (“Terms”) outline the rules for using the website at https://cardinalvanlines.com (the “Site”) and for hiring the moving and related services (the “Services”) offered by Cardinal Van Lines (“we,” “us,” or “our”). By accessing the Site or using our Services, you agree to follow these Terms.
1. Using the Site
You must be at least 18 years old and legally capable of entering into contracts to use the Site or our Services.
When you request a quote, make a booking, or fill out any forms, you agree to provide truthful, up‑to‑date, and complete information. If you have any account details with us, you are responsible for keeping them confidential and for anything done using your name or contact information.
We may refuse service, block your access, or cancel a booking at our sole discretion if we believe you have violated these Terms or misused the Site or Services.
2. Quotes, Estimates, and Bookings
Any quote or estimate we provide is based on the information you give us — including your inventory, access conditions, distances, and any special requests.
Quotes are not final and may change if the actual moving conditions differ from what you described. The final price will reflect the services actually performed.
Bookings may require a deposit or payment authorization. Specific payment terms, cancellation rules, and other conditions will be detailed in your confirmation or a separate agreement. You are responsible for reviewing all details in your estimate and confirmation and for notifying us right away about any mistakes or changes.
3. Your Responsibilities as a Customer
You agree to:
- Make sure your items are properly packed and ready to go, unless you have specifically booked packing services with us.
- Provide safe, clear access at both the pickup and delivery locations — including elevators, parking spaces, stairs, and any needed permits or building approvals.
- Tell us ahead of time about any fragile, valuable, oversized, or unusual items.
- Follow all applicable laws, regulations, and building rules related to your move.
- Confirm that you either own the items being moved or have full legal permission from the owner to have them transported.
4. Items We Cannot Move
We reserve the right to refuse to move certain items, including but not limited to:
- Hazardous, flammable, explosive, or chemical materials
- Illegal substances or items prohibited by law
- Perishable food, live animals, or plants (unless we have agreed in writing beforehand)
If you include prohibited items without telling us, you will be fully responsible for any resulting damages, fines, or penalties.
5. Payment Terms
Payment terms are spelled out in your estimate or booking confirmation. Unless we agree otherwise in writing, a deposit is usually required before the move, with the remaining balance due after we finish the services.
We may add extra charges for any services or conditions not included in your original quote — for example, additional labor, extra stops, waiting time, long carries, stair carries, or changes to your inventory.
If you do not pay when payment is due, we may charge late fees and, where allowed by law, hold your items until you pay the full amount.
6. Cancellations and Rescheduling
Cancellations and date changes are subject to the notice periods and fees listed in your estimate, confirmation, or our cancellation policy.
Last‑minute cancellations or changes may result in losing your deposit or paying additional charges to cover our costs.
We may need to cancel or reschedule your move due to circumstances beyond our reasonable control (such as severe weather, unsafe conditions, or truck breakdowns). If that happens, we will let you know as soon as possible and work with you to find a new date.
7. Liability for Lost or Damaged Items
Our responsibility for lost or damaged items is limited as allowed by applicable law and any specific terms in your estimate or bill of lading.
You should inspect your items at the time of delivery and note any visible damage on the delivery paperwork. For damage you discover later, you must notify us in writing within the time period stated in your documents.
Our liability may be further limited depending on the valuation option you choose. You may purchase additional protection for an extra fee. We are not responsible for damage caused by events outside our reasonable control, including acts of nature, extreme weather, or pre‑existing flaws in your belongings.
8. Limitation of Liability
To the fullest extent permitted by law:
- We are not liable for any indirect, incidental, consequential, special, or punitive damages — including lost profits, lost data, or lost business opportunities.
- Our total liability under these Terms or for any Service will not exceed the amount you actually paid to Cardinal Van Lines for the specific move or service that led to the claim.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law.
9. Intellectual Property
All content on the Site https://cardinalvanlines.com — including text, graphics, logos, images, and software — belongs to Cardinal Van Lines or its licensors and is protected by intellectual property laws. You may not copy, modify, reproduce, distribute, or create derivative works from any part of the Site without our prior written permission.
10. Privacy
Your use of the Site and Services is also governed by our Privacy Policy, which is part of these Terms by reference. By using https://cardinalvanlines.com, you confirm that you have read and agree to our Privacy Policy.
11. Governing Law and Dispute Resolution
These Terms are governed by and interpreted under the laws of the state where Cardinal Van Lines primarily operates, without regard to conflict‑of‑laws principles.
Any disputes related to these Terms or the Services must first be attempted to be resolved informally by contacting us at [email protected] or . If we cannot resolve the dispute informally, it will be brought exclusively in the state or federal courts located in our main operating state, and you agree to the personal jurisdiction and venue of those courts.
12. Changes to These Terms
We may update these Terms from time to time. The latest version will be posted on https://cardinalvanlines.com with a new “Last updated” date. By continuing to use the Site or Services after the changes take effect, you accept the revised Terms.
13. Contact Us
If you have any questions about these Terms, please reach out to us:
- Through the contact form on https://cardinalvanlines.com
- By phone:
- By email: [email protected]